How can we help?
- General
Adding your own workouts via ZWO file
Vieta has a selection of 250+ workouts, but you can also add your own custom workouts by uploading the ZWO file: 1. Download your workout in ZWO format (or create one using ZWO Factory) 2. Log into your account on the Vieta Website 3. Under the TRAINING heading, select My Workouts 4. Select the UPLOAD ZWO button and upload your workout file 5. Add a name and description, then ADD TO MY WORKOUTS to save your session All the workouts you upload will appear in-app on every device you sign in. You can find them in the Workouts section. To ride one of your workouts in Vieta, select it from the list, then select a ride (all rides shown will be long enough for your session).
- General
Advanced Playback (Windows)
For Windows devices there are some advanced options in settings that can give you even smoother video with an advanced video player. The trade-off is that these settings do require a little more GPU processing power and RAM. To turn on these advanced video player settings: 1. Head into Settings > Diagnostics 2. Enable both Advanced Playback and Finest Colour
- General
All about the Team Boss
During your rides and workouts, the Vieta Team Boss will sometimes communicate with you over team radio. They are there to offer advice, provide course information, and help you hit your training targets! You can configure the Team Boss settings in Settings -> Display & Media -> Team Boss Here you can enable/disable the Team Boss comments, select whether comments are spoken or just on-screen text, and select a male or female Team Boss.
- General
Browsing Rides and Collections
It's easier than ever to find that perfect ride in Vieta! There are a couple of different ways you can explore the rides. From the main Hub page: The main Hub displays some of the most recent and most liked content in Vieta. You can view the most recently added rides, featured ride collections, and favourite rides from the Vieta community.
- General
Can I request a ride or upload my own?
While you cannot upload your own rides directly into Vieta, you can always suggest new rides, routes, or locations! All of the rides in Vieta are filmed using high-end equipment, then expertly post-processed by our team using state-of-the-art custom software that we build especially for this process. This ensures that every ride meets our exceptionally high standard for both visuals and ride experience. To ask about possible new rides, please email the team at - support@vieta.cc
- General
Can I sync to Garmin Connect or TrainingPeaks?
We're working on getting a TrainingPeaks sync and might be able to offer this in the future, but is is highly unlikely that Garmin Connect will ever open their API to new connections. You can manually upload your Vieta ride using the FIT file. The FIT files for all of your rides are stored on your Dashboard on the Vieta website. To access your rides:
- General
Can I use a speed sensor to ride?
Speed sensor connections are not supported by Vieta. You can still ride with a "classic" non-smart trainer by selecting "Ride at Original Speed" option on the connection screen before starting a ride. This will lock the video speed into the original ride length and speed, with no variation linked to your pedalling. This mode enables you to still enjoy the rides and scenery without a smart trainer. Vieta was built around delivering the best possible ride experience, with next generation video quality and a fully interactive, immersive feel during your ride. This experience with super smooth automatic gradient changes can only be delivered when connected to a compatible smart trainer or smart bike. We do recommend this type of setup.
- General
Change or update your FTP
To view or update your FTP (Functional Threshold Power) in Vieta, head into settings an tap on your Profile. Underneath your personal information (name, bio, country) you will see your Rider Weight and current FTP. 1. Enter your correct FTP wattage 2. Select SAVE PROFILE at the bottom of the page
- General
Changing your account email address
To change the email address associated with your Vieta account, please email our team at: support@vieta.cc Include your current and new email. Our team will update your details and get back to you once the change has been completed.
- General
Climbs feel too hard (or too easy)
By default, Vieta is set up to give you the most realistic ride experience possible. Unfortunately in many cases (and when compared to the more animated options) this "more realistic" feel tends to equal "feels harder" than other virtual rides. The first step is to double-check your Rider Weight (note imperial or metric) in Vieta settings. Getting this correct is important, as it affects your power-to-weight on the climbs and is also used in the overall rider speed physics modelling.
- General
Compatible smart trainers and smart bikes
Vieta supports all popular brands of smart trainers that broadcast via Bluetooth (ANT+ is not supported). IF your trainer is advertised as a fully "smart" model and broadcasts via Bluetooth Smart or WiFi Connect, it will more than likely work well with Vieta. Some of the most commonly used makes and models include, but are not limited to: Wahoo KICKR Snap Wahoo KICKR Core Wahoo KICKR Wahoo KICKR Bike Pro Wahoo KICKR Bike Shift
- General
Connecting a NAS drive
Connecting a NAS drive for external storage enables you to download your ride videos to this drive instead of your device's local storage. It is useful for devices with smaller hard drives such as Apple TV. To set up your NAS drive in Vieta: 1. Select Media Sources and Downloads in your Vieta app's settings 2. Select Add NAS (SMB), your NAS should listed 3. Tap to select, enter your NAS username and password, then hit connect underneath 4. Select to Browse Folders 5. Type in the name of your shared folder (most likely this will be Video) and then open shares 6. Select the folder you wish to store your rides in 7. Tap to confirm and add the folder
- General
Connecting to Intervals.icu
Vieta offers a full sync to and from Intervals.icu for rides and workouts! To connect your Intervals.icu account with Vieta: 1. Open your Vieta app and select Settings 2. Under the Connections heading, select the Intervals.icu logo 3. Select the "Connect with Intevals.icu" button 4. Sign into your Intervals.icu account to authorise the connection
- General
Connecting via ANT+
Vieta on can connect to your equipment via Bluetooth or WiFi Direct Connect where available. Connection via ANT+ is not supported.
- General
Current Strava connection limit
Strava are currently rate limiting our connections. We are in contact with Strava regarding getting this limit removed so that all riders can have their Vieta rides automatically upload to Strava. We cannot give you a date, but hopefully it shouldn't be too long! In the meantime, please use the FIT file or the "SHARE" option to upload your Vieta ride to Strava. The FIT file can be emailed directly from Vieta after your ride (iOS, macOS, Windows) by tapping the "share" button next to the Finish Ride button before saving your ride, or by downloading the FIT file via your Dashboard on the Vieta website.
- General
Do I need to download the ride videos?
For most modern internet connections, you do not need to download the ride video before riding! Vieta has been built around high quality video that is still easily streamed on most internet connections. If you have internet speeds of 100Mbps or faster, you will easily be able to stream all the rides our highest 4K+ quality setting. In regions where internet speeds are lower (eg: 20-40Mbps), or the internet connection is unreliable, or if using 5G mobile data, it may be preferrable to decrease your streaming quality setting to 1080p or download the video in full before riding.
- General
Does Vieta work with spin bikes or gym stationary bikes?
To connect with Vieta, your stationary bike needs to broadcast power data over an open Bluetooth channel (not "locked" into it's own app or tablet). The best way to know for sure is to try and connect! If your stationary bike is detected on the connection screen in Vieta, connect your devices and start a ride to see if your power and/or cadence data is displayed on the HUD during the ride. Does you bike have Bluetooth but is not detected or not connecting? Let us know! Tell us the make and model of your equipment and we might be able to diagnose the issue, adding compatibility in a future update. Email the team: support@vieta.cc
- General
Downloading the FIT file
The FIT file can be emailed directly from Vieta after your ride (iOS, macOS, Windows) by tapping the "share" button next to the Finish Ride button before saving your ride. For Apple TV, the FIT file needs to be downloaded via the Vieta website. All of your FIT files are stored online and can be accessed via the Activities tab of your profile on the Vieta website. To download your FIT file:
- General
Getting your TrainingPeaks workout into Vieta
To import your TrainingPeaks workout into Vieta, you will need to download your workout in ZWO format from TrainingPeaks, then upload it to the "My Workouts" tab in your Vieta Dashboard. This is a straightforward process, but does take some pre-planning. 1. Open your workout in TrainingPeaks, then tap the "Export" button. 2. Export your workout in ZWO format.
- Account
How to delete your Vieta account
You can permanently delete your Vieta user account either via the app or via the website. To delete your account while logging into the app: 1. Open your Vieta app 2. Navigate to Settings (top menu row) 3. Scroll down and select the Delete Account option 4. Confirm your choice to Delete Everything
- General
How to download a ride video
On most internet connections, downloading will not be necessary. Vieta's streaming technology means that streaming even in 4K is easier than ever before. If you would like to download your ride video beforehand, you can do so on each ride's preview page. 1. Select the ride you would like to download 2. In the top right corner, tap the "down arrow" button 3. Select the quality you would like to download 4. Your download will begin During the downloading process, the current completion percentage and download speed are shown. Tap the button again to pause or cancel the download. Once completed, you can delete the downloaded file by tapping the button again.
- Billing and refunds
How to purchase a membership (subscription)
To continue riding after your 10-day free trial period you will need to purchase a membership. Vieta has three membership options; monthly, annual, and a family annual plan. Memberships will automatically renew each month or year until cancelled. To purchase a membership: 1. Log into your account via the Vieta website 2. On your Dashboard, select the "Subscribe Now" button 3. Select your membership option 4. Follow the prompts to complete your purchase
- General
I can't sign into the app or website
If you are having trouble signing in, try using the "Send Code" option instead of a password. This will send you a one-time code to your registered email account. Please use the email that you registered with. If you need to change or reset your password, head to the Vieta Website, and... 1. Select the SIGN IN button 2. Enter your email address and select Use Password Instead 3. Select Forgot Password 4. Enter your email and select Send Reset Link 5. Check your email (also check your Spam and Junk folders)
- General
Incomplete, failed or stalled video download
While you should not need to download ride videos in Vieta (streaming works extremely well on most modern internet connections) you can still download ride videos in your chosen quality preference. If you are having trouble downloading, it may be caused by the following issues. Hard drive space: Ride video files can be quite large, especially in the highest 4K+ setting. Keeping enough free space on your device will resolve most downloading issues. As a general guide, the file size of an hour-long ride video will be around...
- General
Is Vieta available on Android?
Vieta is not yet available for Android devices. If you are interested in Vieta for Android, please join the waitlist to be the first to find out about a release! Currently Vieta is in beta on the following platforms.
- General
Is Vieta available on Linux?
Vieta is not available for Linux and a Linux version is not planned. In order to provide the best possible ride experience, we have chosen to support the most commonly used platforms at this time. Focussing on these key platforms ensures that Vieta performs to a high standard across all supported devices. Vieta is currently in beta (expanded access coming soon) and will be available for download via the App Store on:
- General
Managing user accounts / Adding new or multiple users
You can add multiple user accounts to your Vieta app via your settings menu: 1. Head into Vieta settings 2. Select Manage Riders 3. Select Add Rider 4. Enter the new rider's email and password (or code) 5. They will now be signed in To switch between users, all logged in accounts will be shown when you first launch Vieta. Select the user to continue. Once more than one account has been added, you can then add or manage user accounts from the initial "Who's Riding?" screen when launching Vieta.
- General
Minimum System Requirements
Windows: Vieta should run smoothly on most Windows PCs and laptops Minimum 4GB RAM (8GB recommended) An up-to-date version of Windows 11 is recommended A dedicated graphics card is not necessary iPad & iPhone:
- General
My trainer or sensor is not being detected
Vieta supports most modern smart trainers, smart bikes, powermeters, and HR monitors that broadcast via Bluetooth. If your trainer (or heart rate monitor) is not being found by Vieta on the connection screen, the first step is to give everything a full reboot to clear any current connections that may still be active. Unplug your trainer from the wall and turn off the device you are running Vieta on. Wait a minute, then power everything back on again. This is usually enough to get Bluetooth connections detected.
- General
Power or cadence is fluctuating
Fluctuating power numbers or data that drops out periodically (watts, RPM, heart rate) can point to a weak Bluetooth connection or weak signal. This can show up as either zero data, data stuck on the last known values, or wildly changing numbers. For powermeters or heart rate monitors with their own batteries, ensure the battery has sufficient charge. A low power state can weaken signal strength and cause data issues. For button-battery HR monitors, try popping in a fresh battery. Give everything a full reboot to clear any current connections that may still be active.
- General
Recording a lap during your ride
To set a new lap during your ride, tap the "bell" button (lower right side of the HUD). Each lap will be recorded into the FIT file and also in your ride data when synced to third-party sites such as Strava. During a workout, each interval block is recorded as a separate lap in your ride data.
- Account
Reset or change your password
To change or reset your Vieta password details please head to the website: vieta.cc 1. Select the SIGN IN button 2. Enter your email address and select Use Password Instead 3. Select Forgot Password 4. Enter your email and select Send Reset Link 5. Check your email Vieta will email you a link to create a new password. Please check your Junk or Spam email just in case it lands there.
- General
Riding against a "ghost" rider
If you select Ride at Your Speed you can also add a "ghost rider" to your ride. In the Ride at Your Speed box, select the Ride Against option. Each ride has the original rider's ghost loaded by default. Select a rider, start your ride, and see how you stack up! The position of the chosen rider will be shown on the elevation profile at the bottom of the HUD (if the graph is enabled) and also on the upcoming elevation profile at the top of the HUD if the rider is close by.
- General
Riding Modes Explained
Vieta offers two Riding Modes which are selected on the connection screen before starting your ride. In this mode the video always plays at the speed it was filmed (100%) independent of your pedalling speed/power. Your smart trainer still reacts to the hills, changing the resistance to match the gradient of the road. Choose this mode if you'd like the scenery to keep flowing no matter your pedalling input. This mode is also useful if you're riding a "classic" non-smart trainer, or your spin bike does not connect to Vieta via Bluetooth.
- General
Saving your favourite rides
Found a ride you love or want to ride later? Bookmark it! To bookmark a ride and save it to your favourites, tap the "bookmark" icon on the ride thumbnail or in the top right corner of the ride's preview page. When a ride has been added to your Favourites, the bookmark icon will change from an outline to fully coloured in. All of your bookmarked rides are displayed in alphabetical order on the Your Favourites row on the Hub page, underneath Community Favourites.
- Support
Screenshots: Taking a screengrab and where they are saved
Share your Vieta ride by taking screenshots! To take a screenshot (screengrab) during a ride, tap the "camera" button on the top left-side of the HUD. If you have your HUD set up with the map and elevation chart hidden, the screenshot button will also be hidden. You can find it by tapping the right-side ">" button to access settings, then tapping the camera icon under GRAB.
- General
Streaming requirements
For most modern internet connections, you do not need to download the ride video before riding! Vieta has been built around high quality video that is still easily streamed on most internet connections. If you have internet speeds of 100Mbps or faster, you will easily be able to stream all the rides using our highest 4K+ quality setting. In regions where internet speeds are lower (eg: 20-40Mbps), or the internet connection is unreliable, or if using 5G mobile data, it may be preferrable to decrease your streaming quality setting to 1080p or download the video in full before riding.
- General
Subscriptions & Refunds
When logged into your account via the Vieta website membership prices are displayed and charged in your local currency (or the currency available from our payment provider for your region). Vieta has three membership options; monthly, annual, and a family annual plan. Refunds
- General
Support for Virtual Shifting and Zwift Cog / Zwift Click
Vieta supports using a single-speed bike (or Zwift Cog) and can connect to the right-hand Zwift Click controller. The Zwift Click controllers are partially locked into Zwift, but you can still operate virtual shifting in Vieta via the right-hand Click controller. The coloured buttons are mapped to change gears up/down and take a screenshot. To connect your Zwift Click controller in Vieta:
- General
The app isn't working
If you are having trouble getting Vieta to work on your device, here are a few troubleshooting checks to work through first: 1. Check that Bluetooth is enabled and Vieta has permission to use Bluetooth in your device's settings 2. If the video isn't streaming, try downloading a ride in 1080p quality first 3. Ensure that your device meets our minimum recommended specifications 4. Update your device to the latest available OS releases 5. Give your devices a full reboot (power off completely, on again) If that does not help, please try searching the knowledge articles for more solutions. Alternatively, if you provide additional information on your specific issue, we may be able to find a solution for you.
- General
The in-ride display (HUD)
Your display is set up while you ride. Press the > button on the ride-side of your HUD to access settings. Each press opens the next settings screen, and the screen will revert to your ride data after a few seconds. In-ride controls Screenshot (left of the numbers): Saves a picture of the ride.
- General
The TV isn't showing full-screen (external display issues)
If you are using an external display via HDMI from your iPad or iPhone and either the TV is showing a "letterboxed" display with black bars either side, or the display is mirrored exactly (video on both screens) please adjust the following settings: 1. Open your Vieta app's settings -> Display & Media menu. 2. Select the External Display menu. 3. Toggle ON both the External Display and also Show HUD on External Display options.
- General
Troubleshooting buffering or blurry video
Buffering or stop-start video playback: On most modern internet connections, you do not need to download the ride video before riding. If you do find that the video is buffering or stopping part-way through your ride, downloading the ride video in full beforehand should prevent these playback issues. If you have internet speeds of 100Mbps or faster, you should be able to stream in 4K+ quality.
- General
Using your Apple watch for heart rate
To use your Apple watch as a heart rate monitor in Vieta, you will need to pair your watch via HeartCast (a third-party app). 1. Install HeartCast via the App Store for your Apple watch and iPhone/iPad 2. Allow HeartCast access to Apple Health data and Bluetooth 3. Start a workout on your watch and open the HeartCast app on your iPad/iPhone 4. In HeartCast, start broadcasting data 5. Launch Vieta and pair HeartCast as your heart rate source Click here to download Heartcast from the App Store
- General
Vieta cannot find my trainer or sensors
If your trainer or sensors are not being detected on the connections screen, please try the following troubleshooting steps: • Give both your trainer and Vieta device a reboot (power off completely, on again) • Ensure no other apps or devices are connecting to your trainer at the same time as Vieta • Ensure Bluetooth is switched on • In your device's Bluetooth settings, ensure Vieta has permission to use Bluetooth • Check that your trainer is broadcasting via Bluetooth • On the Vieta device connection screen, select the Refresh Devices button
- General
Vieta Changelog / Known Bugs
Vieta Changelog & Known Bugs Vieta is currently in beta release across all devices. We will be releasing more beta testing spots to those on the waitlist shortly. If you are not currently on the waitlist, you can sign up on the website here.
- General
Want to film rides for Vieta?
Do you live in a place with incredible cycling views that you'd love to share with the world? We're always on the lookout for fantastic new rides to add to our collection. If you would like to contribute rides and have them uploaded into Vieta, please get in touch with the team! Send through an email with your details to - support@vieta.cc What is needed for filming?
- General
What devices is Vieta available on?
Vieta is currently in beta, so the app is not listed publicly in the App Stores. You can download the beta for Apple (via Testflight) and Windows devices by using the links below. iPad, iPhone, Mac & Apple TV - Click Here (for Apple TV, you need to open and install Testflight on an iPad or iPhone first)
- General
What is included in my 10-day free trial?
When you sign up for a Vieta account, you activate a 10-day free trial. Your free trial has no "feature locks" or limitations! You get access to every ride and every feature in Vieta. There is no need to enter payment details or select a subscription when signing up and you will not be automatically charged when your free trial expires and there is no need to cancel if you do not wish to continue.
- General
Where is my post-ride email with the FIT file?
Vieta does not send you a post-ride email after each ride. Your ride data can be synced automatically to third-party sites such as Strava, and is also stored in the Activities tab on the Vieta website. You can download the FIT file once logged in. To access your ride history data and download the FIT file:
No matching articles. Try another word.